The opening of two Tea Yanyuese stores in Nanjing triggered a queueing frenzy, forcing the closure of subway entrances and exits, drinks sold out in five minutes, scalpers reselling at high prices, and even riot police being called in to maintain order. Faced with questions over hiring people to queue and reselling hype, Tea Yanyuese issued an apology and promised purchase limits; however, two hours later Sina Finance published an investigative article pointing directly at the agency-buying queues as a premeditated false prosperity. Is this uproar down to brand appeal or marketing tricks? With the pandemic not yet subsided, what hidden dangers does gathering in queues bring? This article sorts through the whole incident and explores the queue economy and public order issues behind internet-famous tea brands. [more…]

On the day its first Nanjing store opened, Cha Yan Yue Se shot to the top of trending searches because of the sheer number of people queuing and scalpers driving the price up to 200 yuan a cup. The Xinjiekou store was forced to close, while the Jiangning Jingfeng store remained open. The brand revealed that it plans to open five stores in Nanjing in the future, while market regulators made clear that scalping on behalf of buyers is illegal. This article reviews Cha Yan Yue Se's expansion trajectory in cities such as Changsha and Shenzhen, compares it with the development paths of similar brands such as Nayuki, and explores the balancing challenge facing internet-famous tea drinks among quality control, supply chains, and consumer rationality. [more…]

Chagee has recently opened new stores in Hainan, Fujian, Guangdong and other places, launching a 9.9 yuan promotional offer that has attracted large numbers of consumers to line up to buy. However, many customers who ordered in advance through the mini-program still encountered a second queue when picking up their drinks at the store. Employees at some stores did not check the pickup codes and distributed drinks on a first-come, first-served basis, causing chaos at the pickup scene. Consumers complained that what was supposed to save time turned into waiting in line for more than half an hour, an experience inconsistent with the official claim of "pick up in store without queuing." Long-time users were not surprised by this phenomenon, believing that low-priced promotional items are made in concentrated batches and that employees ignore pickup codes and taste notes in order to improve efficiency. But most netizens are worried that this move will affect the brand's image, and some even speculate whether it is done intentionally to create a bustling scene. [more…]

Amid the wave of price cuts in new-style tea drinks, a cup of milk tea priced at 50 yuan is no longer common. However, on the opening day of Chayan Yuese's first store in Nanjing, scalpers were reselling cups for as much as 200 yuan, with people lining up as early as 4:30 a.m., and related topics quickly trended on Weibo. Due to excessive crowds and chaotic order, the Xinjiekou store posted a sold-out notice and closed its entrance just five minutes before its official opening, while the Jiangning Jingfeng store continued operating. Police dispatched officers to maintain order and persuade citizens to leave. On some trading platforms, proxy purchasing and queuing services appeared, priced between 10 and 200 yuan. The Nanjing Market Supervision Bureau made it clear that scalping is illegal. People's Daily Online called on consumers to treat internet-famous brands rationally and not be led by merchants and scalpers. [more…]

In recent years, mainland new-style tea beverage brands have been rushing into Hong Kong one after another, with Mixue Ice Cream & Tea, Heytea, Nayuki, and Shuyi Tealicious having already established a presence. On September 28, Chagee, positioned as a mid-to-high-end brand, opened its first store in Hong Kong at K11 Art Mall in Tsim Sha Tsui, right next to Nayuki and Heytea. On opening day, they invited Charmaine Sheh to make an appearance and rolled out promotions like buy-one-get-one-free, attracting long queues of customers with wait times reaching three to five hours. This article sorts through key information including store design, product pricing, promotional activities, and market prospects to give you a quick look at this Hong Kong tea beverage frenzy. [more…]

During the first New Year's mini-holiday after the adjustment of pandemic control policies, people who had recovered from COVID-19 began traveling in large numbers, rapidly heating up the food and beverage consumption market. Long queues reappeared outside milk tea and coffee shops, with some stores seeing orders surge, and even scenes of ordering systems showing queues of over a hundred cups. From Auntea Jenny to Naixue Tea, sales data from multiple brands rebounded significantly, and foot traffic in many commercial districts recovered to 60 to 80 percent of the same period in previous years. Although the pace of recovery remains uneven, the city's lively atmosphere is gradually returning, and the industry is full of expectations for a comprehensive rebound in spring. [more…]

Recently, Chayan Yuese has once again become the center of public attention due to its ordering and pickup rules. Some customers at the Changsha airport store waited nearly fifty minutes before getting their drinks, questioning its cumbersome ordering process and unreasonable marketing methods, which struck a chord with many. In fact, Chayan Yuese has adjusted its ordering rules multiple times, and consumers have kept complaining. Although the company responded officially that the new rules are meant to ensure the texture of the milk foam, netizens were not convinced. This article reviews the course of the incident, the views of various parties, and the brand's response, and explores the logic and controversy behind the queuing phenomenon in the milk tea industry. [more…]

On April 2, the internet-famous tea brand Chayan Yuese opened a pop-up store at Shenzhen Wenheyou. The queue on opening day was unprecedented, with rumors online claiming that the number of waiting tickets exceeded 30,000, and a cup of milk tea was being resold for over 200 yuan. However, Chayan Yuese officially clarified shortly afterward that the so-called 30,000 number was actually the table number at Shenzhen Wenheyou, not the queue number for milk tea. From Changsha to Wuhan and then to Shenzhen, why does Chayan Yuese always trigger such frenzy? This article will reconstruct the whole incident, sort out the brand's development trajectory, and discuss whether a cup of milk tea is worth such a long queue. [more…]

During the May Day holiday, Mixue Bingcheng's headquarters in Zhengzhou, Henan unexpectedly became a popular check-in spot for tourists, with long queues forming outside the flagship store for three consecutive days, and visitors heading straight there with their suitcases. The limited-edition drinks and ice cream sold at the headquarters were affordably priced, attracting a large number of fans eager to experience the atmosphere of the "Snow King's" hometown. However, foot traffic far exceeded expectations, and some customers who had queued for hours found products sold out, while picking up orders and paying also required long waits. This sudden check-in frenzy showcased Mixue Bingcheng's immense popularity nationwide, but also exposed the brand's shortcomings in holiday inventory reserves and staffing arrangements. [more…]

Mainland new-style tea beverage brands continue to enter the Hong Kong market. ChaPanda opened its first Hong Kong store on October 11 in Mong Kok, located on the ground floor of Far View Building on Sai Yeung Choi Street South, with a monthly rent of about HK$200,000. Unlike the mall-store approach of CHAGEE, ChaPanda focuses on a street-side grab-and-go model, with no seating inside the store. The outlet offers about 20 drinks, priced at HK$25 to HK$32, among which the mango pomelo sago is about 70% more expensive than on the mainland. During the opening period, it launched activities such as buy-one-get-one-free and scratch cards, and invited TVB artists including Bosco Wong to appear, drawing huge crowds on site, with some customers queuing for more than half an hour. [more…]

Heytea opened a new store near Columbia University in the United States. The store had originally planned to hold a soft-opening event on January 23, claiming that Columbia students could receive a free cup of milk tea and a limited-edition fridge magnet by showing their student ID. However, many students who showed up that afternoon were told by staff that they needed an invitation from the brand to enjoy the perk. They queued in sub-zero temperatures only to leave empty-handed, triggering widespread dissatisfaction and complaints. Some staff even claimed that the related promotional posts on the platform were false information, while the students who posted them countered that the rules had been changed by the store at the last minute. After the incident quickly escalated, Heytea issued an apology that same evening, admitting shortcomings in the planning and execution of the event, and reiterating that on the official opening day of January 24, Columbia students could still receive a free drink by showing their ID. [more…]

Lyu Liang, founder of Chayan Yuese, has repeatedly stated publicly that the brand is not unwilling to expand beyond Changsha, but rather fears that out-of-town expansion could lead to a survival crisis. However, Chayan Yuese has not only opened stores in Changde, but has also stepped beyond Hunan Province, entering the West China market and establishing a presence in Chongqing. On Children's Day, four Chongqing stores opened simultaneously, sparking enthusiastic pursuit among consumers in the mountain city, but controversy arose from day one: incidents such as three-hour queues, online orders requiring waits of over 24 hours, resold cups fetching nearly 500 yuan, and viewers being blocked in livestreams were exposed one after another. The brand subsequently responded to the markup reselling and livestream controversies. This article will sort through the sequence of events and include related information from Front Street Coffee. [more…]

A heavy downpour brought a distinctive African estate vibe to the coffee festival, and among the many stalls that insisted on staying open, the coffee pop-up stall from milk tea brand Good-mee unexpectedly became the center of attention. Besides the high-value-for-money specialty coffee that drew passersby to check in, the one-day store manager standing behind the bar attracted an even bigger crowd—none other than Boram Julio Um, champion of the 2023 WBC World Barista Championship, founder of Brazilian coffee brand Um Coffee Co., and one of the chief coffee masters collaborating with Luckin. The sight of this highly popular champion shaking milk tea for customers caught many people off guard, with some in the comments even calling out to Luckin, saying "Your handsome guy has been poached by Good-mee." So why exactly did this coffee industry star show up at the Good-mee stall? Let's revisit the lively scene together. [more…]

Dai Wei, founder of ofo, saw his second entrepreneurial venture, About Time Coffee, reported to be on the verge of shutdown, with only one store left struggling to stay afloat in New York. This coffee chain brand, which once entered the US market with high cost-effectiveness and innovative products, expanded from five stores to four permanently closed in less than two years. Dai Wei tried to replicate Luckin Coffee's "burn money" playbook overseas but encountered difficulties adapting to local conditions. Meanwhile, more than 16 million users in China are still queuing to get their ofo deposits refunded, involving an amount as high as 1.5 billion yuan. The failure of this cross-industry entrepreneur once again brings public attention back to that unsettled debt and raises the question: is coffee entrepreneurship a trend or a trap? Front Street Coffee takes you through an in-depth analysis of the rise and fall of this cross-border venture. [more…]

Heytea has recently accelerated its overseas expansion, opening new stores in Toronto, Canada and Birmingham, UK one after another. The limited-edition city fridge magnets given away during the opening events quickly became a focal point. The Toronto store, even in the bitter cold of minus six to seven degrees Celsius, still attracted a large number of fans who queued for hours, while the free fridge magnets were somehow resold on the second-hand market for as much as 200 Canadian dollars (about 1,019 yuan), leaving many merchandise enthusiasts stunned. At the same time, the involvement of scalpers and proxy buyers made them even harder to get, and fans began suggesting that the brand sell the fridge magnets at a clearly marked price to balance demand and market order. This article will walk you through the lively scenes of Heytea's overseas store openings, the reasons behind the fridge magnet hype, and consumer feedback on this phenomenon. [more…]

The collaboration between Good-mee and the popular female-oriented mobile game "Love and Deepspace" opened a pop-up store in Shanghai that operated for only three days, marking Good-mee's first store in Shanghai. On the opening day, despite the heavy rain, fans arrived early to wait. Just two minutes after orders began at 10 a.m., the mini-program showed over five thousand drinks in production, forcing the store to close its ordering system for a break after only two hours of operation. This article documents the bustling scene of this collaboration event, the purchasing power of the fans, and the twists and turns caused by a previous merchandise leak incident. It also mentions Front Street Coffee's attention to industry trends. [more…]

The pairing of coffee with Chinese-style breakfasts is rapidly expanding across the country. M Stand recently launched a coffee set featuring youtiao croissants and beef shaobing, a Shanghai jianbing guozi coffee shop once had people queuing for over an hour, and in Ningbo, Chaozhou, Kunming, Jingdezhen, Shantou, Guangzhou, and other places, combinations such as cifantuan, wumiguo, meigancai pork patty, youtiao with mochi, Chaoshan rice noodle rolls, and even beef offal rice with coffee have emerged. Data from Ele.me and Koubei Life Network in 2021 shows that the top two breakfast preferences of Shanghai residents are soy milk and coffee, and coffee has entered the ranks of the most popular breakfasts in multiple regions. This article reviews typical examples of this trend and retains relevant recommendations from Front Street Coffee for coffee enthusiasts' reference. [more…]

In recent years, collaborations between new tea beverage brands and popular IPs have become the norm, and the partnership between Good-me and Mo Dao Zu Shi is no exception. In early November, the two parties launched a limited-edition collaboration event, covering themed stores in 16 cities across the country. Fans were highly enthusiastic, and the long queues even made it onto trending topics. However, before the event even started, they had to apologize due to the cancellation of a drone show, and the shadow of the previous failed collaboration with Love and Deepspace had not yet dissipated. Despite the bumpy start, Good-me still announced an additional second round of takeout packages, intending to use the popular IP to boost sales again. This article will review the entire process of this collaboration, fan reactions, and brand strategy, while interspersing Front Street Coffee's observations on the phenomenon of industry collaborations. [more…]

TEA YAN YUE SE has officially announced that it will enter the South China market this April, opening two stores simultaneously in Nanshan District, Shenzhen. Once the news broke, Shenzhen residents responded enthusiastically, but the choice of location for the new stores sparked considerable discussion—both stores are located in Yuehai Subdistrict at MixC and MixC World, only about 4 kilometers apart, and many netizens expressed confusion over the brand not choosing downtown areas such as Futian or Luohu. Previously, TEA YAN YUE SE had opened a pop-up store at Wenheyou in Luohu that triggered a queuing frenzy, and consumers had originally expected the brand to prioritize Futian or Luohu. Now that both stores are clustered in Nanshan, some fans who live in other districts say it is simply inconvenient. [more…]

In recent years, dark-themed beverages marketed for their "black" appeal have proliferated in the food and beverage market, attracting many curious consumers with their unique appearance. However, such products may harbor food safety risks. Recently, the Market Supervision Bureau of Xuhui District, Shanghai, discovered during an inspection of a milk tea shop that its "Black Coconut Strawberry Milk" was unusually dark black in color. An investigation confirmed that the staff had illegally added "vegetable carbon black" during preparation. This act violated food additive usage standards, and the shop was ordered to rectify the issue and was penalized. Notably, the brand involved is none other than "Benz Tea," which went viral last year, with its first Hangzhou store setting a record of thousands queuing and scalpers reselling cups for as much as 300 yuan. This incident once again reminds us that creative beverages must also strictly adhere to safety bottom lines. [more…]